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user_2q318h
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Monday, December 16th, 2024 10:38 PM

Issues with comcast.net Email

I have an Xfinity ID which is also supposed to be my comcast.net Email.
I try signing into the email to access the inbox and it just sends me into a loop, it doesn't access the email, it signs me out after signing in and I can only view my Xfinity account, not the email.

There is nothing anyone can do because it's on their end and not mine.

The fact I have to post this on the forums instead of being able to conveniently speak to a REAL agent versus the virtual assistant is [Edited: Language].
This is something that Xfinity must fix on their end, but I am going to assume that I need to actually call and have someone fix this over the phone.

Don't tell me to change browsers, to repeatedly sign in, or any of that [Edited: Language]. I've done that already, this is an error on the site.
Why do I know? Because I can still access my old comcast.net email that isn't connected to an active paid service account. Explain that.

Question

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Updated 

3 days ago

 • Edited

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XfinitySheila

Official Employee

 • 

904 Messages

19 days ago

 

user_2q318h Hey there! I would love to help with your trouble accessing your email. Have you tried resetting your password? 

 

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Again

Expert

 • 

31K Messages

19 days ago

@user_2q318h 

Is this a new Xfinity account?

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0

user_t28gjg

1 Message

19 days ago

I still cannot access my email and was told by the technical support teammthis would be fixed within one hour . Well it’s almost 1 1/2 hours . Please fix this on your end .

1

XfinityEricB

Official Employee

 • 

1.8K Messages

 

user_t28gjg Thanks for reaching out about your email access issue after troubleshooting. I would be happy to look into the issue some more with you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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19 days ago

0

nanjo224

New Poster

 • 

3 Messages

19 days ago

I’m having same issue with my email.  Customer x 16 years.  Not a new account. Something has been changed and it needs to be corrected 

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user_fqd436

1 Message

18 days ago

i am having the same issue rite now and can't get thru to anyone on the phone.

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user_96n86g

2 Messages

18 days ago

same issue with me... it is a revolving loop to the Discovery Hub....

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user_n8vok1

1 Message

18 days ago

I am also having the same issue; I cannot access my email. It acts like it wants to load the emails but then it just goes into a loop, and it takes me to some discovery page.

1

0

XfinityAdrienne

Official Employee

 • 

1K Messages

Hey there, @user_n8vok1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your email access, and our engineer teams are aware of the known issue with the access. Our team is working as quickly as possible to resolve the access issue, and we don't currently have an ETA to resolve it. We would recommend tracking this thread for any updates, and attempting to log back in once you see there has been an update. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

0

user_96n86g

2 Messages

18 days ago

Absolutely [Edited: Language] for us all...but at least I'm not the only one....can' do business people..... get it fixed

(edited)

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user_9ov9kn

1 Message

18 days ago

Having the exact same issue here too. This happened yesterday for a few hours and last week as well. I've changed my password multiple times, tried different browsers, laptop vs phone, etc. What can be done to solve this problem?

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user_htozqf

1 Message

18 days ago

Same here. Maybe it's really time to stick with gmail!

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0

user_yh25pb

1 Message

17 days ago

i'm going through the same thing

1

0

XfinityAngie

Official Employee

 • 

1.5K Messages

 

user_yh25pb, Thank you for reaching out to Xfinity Support. We will post on this thread when we have updates to provide. We appreciate your patience while our engineers continue to work on this issue. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

0

user_mt3gi2

1 Message

15 days ago

I can access my Xfinity email through my mobile but continue to receive the following error when trying to login using my desktop.

400 Bad Request

Request Header Or Cookie Too Large

1

0

XfinityBenjaminM

Official Employee

 • 

1.7K Messages

 

user_mt3gi2 We are aware of the issue regarding email access. Our Engineers are working on resolving the issue and we hope to have everything fixed soon.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

0

user_vmwuf7

1 Message

4 days ago

Why are you offering solutions when xfinity discontinued their email service back in June apparently?

1

0

Again

Expert

 • 

31K Messages

@user_vmwuf7​ 

Why are you offering solutions when xfinity discontinued their email service back in June apparently?

If you had an email before June 3, 2024, and accessed it regularly on the web, you should still have email.  You just can't create new email addresses.  New customers can't create an email address, but can create Xfinity ID's.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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3 days ago

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