Is this a scam?

Our record shows that your Xfinity Mailbox is Out-dated which has
caused some incoming mails to be placed on pending. You are required to validate your Mailbox in order to be able to receive new mails. or your access to our services will be terminated

It came from xfinity email

Responses

BruceW

Gold Problem Solver

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26K Messages

9 months ago

Our record shows that your Xfinity Mailbox is Out-dated ...

Almost certainly phishing/fraud. "Click here to save your email" is a scammer classic.

If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

proceeding the email subject line in the list of emails
above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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EG

Expert

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107.1K Messages

9 months ago

The concern is not "Community Knowledge Base" related........... Topic moved here to the proper help section for assistance.

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U

user_skcjeo

1 Message

9 months ago

I got the same email and tried to contact comcast after going through a machine on a loop for 30 mins , finally got someone from India that has no idea what I am talking about.

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Again

Expert

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31K Messages

@user_skcjeo

It's a scam. Xfinity just automatically updates webmail and you don't need to do anything. You can report the email, if you'd like.

https://internetsecurity.xfinity.com/help/report-abuse

Scroll down a bit to find Report Spam and Fishing Emails. Follow the directions there for reporting spam.

In the future, in webmail, any Comcast/Xfinity related Emails, you should see this:

next to your unopened email. That is Xfinity's official logo and icon. If you don't see that next to an "xfinity-related email" you can pretty well guess it's not from Comcast/Xfinity.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

9 months ago

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XfinityDilary

Official Employee

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1.8K Messages

9 months ago

Hello, @user_1ckdqh. Thanks for posting on our community forums for assistance with your email concerns. Are you accessing your email through our Xfinity website, or using a third-party email client?

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Email

user_1ckdqh

Is this a scam?

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BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

EG

user_skcjeo

Again

XfinityDilary

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