Visitor
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2 Messages
Is this a scam? 2025 Record Validation – Review Required
Hello,
I just received an e-mail containing this message: 2025 Record Validation – Review Required
The email address that the e-mail is from this address: onlinecommunicationaccess@comcast.net
The subject of the email is: Important Reminder: You have an urgent message about your email
The email asks me to perform an action using a button within four days. This looks like a scam. Is it? I do not expect to ever see an email like this, especially not during a major holiday weekend. I have not performed the action and am trying to report this to Xfinity for judgment about whether it is a scam.
BruceW
Gold Problem Solver
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26.4K Messages
10 days ago
It reads like gibberish. And legitimate emails DO NOT come from Comcast.net addresses.
If the email was sent to a Comcast.net address and you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to Comcast.net addresses.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams". To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityKei
Official Employee
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1.5K Messages
9 days ago
@user_27hpcs Thanks for bringing your concerns to our attention and not clicking on any links. What does the email say? Does it mention a username? We have a web age where you can report suspicious emails through our security team at https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment.
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