grusvag's profile

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Friday, June 4th, 2021 8:31 PM

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Is this a legit email from Comcast?

 
                                          Xƒinity

                                                                                                    DEAR USER

                       YOU NEED TO SWITCH  TO THE LATEST VERSION TO ENJOY NEW FEATURES BY CLICKING THE LINK BELOW 
 
                                                                                                                                       
                                                                                                         Thank You. 
                                                                  Please do not reply to this message. Mail sent to this address

Accepted Solution

Gold Problem Solver

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25.5K Messages

3 years ago

No, it's a phishing email, a scammer attempt to steal login and account information.

Please edit your post to remove the link you posted. To edit, go to the three vertical dots at the top right corner of the post, select Edit, make your changes, then click Post to save them.

If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

  • proceeding the email subject line in the list of emails
  • above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.

(edited)

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