U

Visitor

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1 Message

Mon, Apr 19, 2021 12:07 PM

Is there a reason why the Spam filtering for Comcast emails is so bad/doesn't work at all?

I get at least 10-15 spam emails a day, one email is the exact same every day except from different email addresses. I have my Spam setting set to "Automatically move spam and potentially harmful messages to the Spam folder." and have specific filters set to automatically remove this specific email. Except it always goes through. I always mark it as spam, send it to abuse@comcast.net, and to the FTC; yet, I still get it daily. Please help with this, it is a major issue when spam filters do not work as advertised/at all.

Responses

Latoque

Expert

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28.8K Messages

25 d ago

Using your own filters to try to control spam doesn't work.  Your filters only work on emails that make it to the Inbox.  There are a lot of reasons you get spam, and once you are on a spammer's list there is little you can do to stop them from sending it to you.  I have 4 Comcast accounts in use right now, and if I get one or two junk emails among them all in a couple of months-------that's a lot for me.  You should find this of interest--------------

What Happens When I Mark Something as Spam? - Ask Leo!

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Again

Expert

 • 

25.5K Messages

25 d ago

In addition to what @Latoque said, it takes a while to train the spam filters; I, however, have no clue how long "a while" is.

When you send it to abuse and the FTC are you including a copy of the headers?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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