Is the "Xfinity Connect Email" popup window malware?

FYI: I typed a detailed question but when I clicked on a tag my question disappeared. I can't do it again right now but am very worried about the possibility of malware so I'm posting this vague request for help:

I can't get past a "Xfinity Connect Email" popup window (a window I've never seen before) and am unable to see my emails or use my email accounts. Can't even log out properly.

Is the popup MALWARE?

(Mac desktop, Safari, Sonoma, all up to date, cookies/cache cleared. Window doesn't appear on iPad. Can't find sufficient information in searches to answer this question myself.)

Responses

Accepted Solution

BruceW

Gold Problem Solver

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26.3K Messages

1 year ago

... .xinfinity. ...

That's incorrect (spurious "i" after the "x"). It should be https://connect.xfinity.com.

... What is Xfinity Connect? Isn't it for mobile use? ...

It's their web email address. It's what you use on a computer or a mobile device whenever you access your Xfinity email using a web browser.

... The little window is still there and behaves the same way, so I took a screenshot. ...

That windows appears when you create a new UserID, and once in a long while when they make changes to web email. You need to click the "Get Started" button to clear the popup.

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1

user_e31eb9_Robin_

Contributor

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62 Messages

@BruceW

Hi!

Thank you re the link. I tried it (Mac & one iPad), landed on the sign-in page. I am signed in to email so maybe my privacy settings are interfering? Will try again later when I have enough time to sign in to multiple windows. My time on this Mac is limited due to an injury.

The "appsuite" was what confused me. It sounds like a mobile app as opposed to a website one and all the searches I did referred to apps on phones/apps on tablets. But from what you're saying I guess it's the entire email platform, web browsers included? Thank you for the clarification!

The little window is still present on the Mac right now. I still can't get past it without clicking "Get Started" and accepting what appears to be a redesigned mail function. There's no option to opt out. Still can't access my mail or any of the page's navigational buttons, etc. That's OK bec I can use both iPads. But I wonder why the little window is on 2 of my secondary email accounts but not the others, why it won't let me leave my email the way it is, if there's a charge for the new features (is it an upgrade?), etc. Many questions.

The email accounts aren't new.

Maybe the window will wander off on its own.

In the meantime I'll try to find out more about the email redesign. Maybe it's wonderful and I'll be eager to "Get Started."

.............

Thank you, @BruceW & @Again -- I'm glad to know it's not malware!!

Robin

:)

(edited)

1 year ago

0

Again

Expert

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31.4K Messages

1 year ago

@user_e31eb9_Robin_

FYI: I typed a detailed question but when I clicked on a tag my question disappeared. I can't do it again right now but am very worried about the possibility of malware so I'm posting this vague request for help:

I can't get past a "Xfinity Connect Email" popup window (a window I've never seen before) and am unable to see my emails or use my email accounts. Can't even log out properly.

Is the popup MALWARE?

(Mac desktop, Safari, Sonoma, all up to date, cookies/cache cleared. Window doesn't appear on iPad. Can't find sufficient information in searches to answer this question myself.)

I have never heard of a pop up window for connect.xfinity.com . Is there any message with it? Do you have pop ups blocked in Safari?

4

Email

user_e31eb9_Robin_

Is the "Xfinity Connect Email" popup window malware?

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_e31eb9_Robin_

Again

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