TomPMRI's profile

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2 Messages

Thu, Aug 22, 2019 4:00 PM

Is the email "ACTION REQUIRED: update your comcast.net settings soon" Legit?

I received an email from xfinity@emails.xfinity.com today that asked me to click on a link to "Update your settings."  When I did, my browser presented me with the following message:

 

This Connection Is Not Private

This website may be impersonating “emails.xfinity.com” to steal your personal or financial information. You should go back to the previous page."

 

I did call Xfinity support and was told that they see no record of this email being sent out.  I have received other emails with this address (the updated Comcast Customer Privacy Policy was sent this way).   So, is this legit, or is someone phishing for Xfinity's customers' information?  If it's the former, then why is Xfinity sendoug out non-private links to its customers?

 

 

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BruceW

Gold Problem Solver

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22.6K Messages

2 y ago


@jgt_Sarasota wrote: ... I've also received those emails ...

As above, if you can check the message in webmail, look for the Xfinity Verified logo -- see https://www.xfinity.com/support/articles/comcast-verified-email. Any legitimate email from Comcast/Xfinity should have the logo when viewed at https://connect.xfinity.com/.

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11 Messages

2 y ago

update 

BruceW

Gold Problem Solver

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22.6K Messages

2 y ago


@dearbaby wrote: update 

Your message is unclear. What do you need help with?

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1 Message

1 y ago

Thank you.  I received an email that was supposedly from action@comcast.net referencing sync problems, which I have been having. It even had error details. Hovered and saw a link that definitely was not Comcast.  Will be reporting.

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