user_mkjc9o, thank you for reaching out to Xfinity Support. We would need to take a look at your account to see if it was ready to migrate.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
user_mkjc9o, if you have not received anything letting you know that it is ready for migration, then most likely it is not available at this time. We will send you an email notification when it can be migrated.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_mkjc9o, It should have come from Xfinity. If you would like, I can take a look at your account and see what I can do. Just follow the instructions on sending a DM I shared above.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAngie
Official Employee
•
2.6K Messages
3 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
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user_mkjc9o
Visitor
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4 Messages
3 hours ago
When I try logging in at Yahoo it says my email address is not recognized. Is my account ready for migration?
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EG
Expert
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118K Messages
1 hour ago
Concern moved here to the E-mail help section.
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