chris14313's profile

Regular Visitor

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5 Messages

Saturday, May 31st, 2025 1:55 AM

Is jotform.com email blocked by xfinity?

I have been expecting responses from several jotform.com submissions but it appears they are being blocked by xfinity. Nothing in spam/junk.

Official Employee

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1.8K Messages

2 days ago

Thanks for meeting us in our community about your email, @chris14313. You've reached the right team for assistance. We recommend checking our Spam filters article for assistance. 

Regular Visitor

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5 Messages

2 days ago

Thank you for the recommendation. Unfortunately, the expected emails were not in spam either. After discussing the issue with the form organizer it appears that xfinity is in fact blocking that domain outside of the spam filter as none of the Comcast.net email address users are receiving emails. I switched to Gmail to be able to continue email communications.

Official Employee

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1.8K Messages

@chris14313 We appreciate you providing the update. If needed you're also able to connect with our Customer Security Assurance (CSA) team here: CSA to report your concerns. We apologize for the inconvenience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

I am having the same issue.  The issue has not been corrected.  

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