Visitor
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1 Message
iPhone email not syncing
I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do to correct this? Please don’t tell me that I have to access the mail through the internet.
XfinityBenjaminM
Official Employee
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2.8K Messages
2 months ago
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user_58x4uj
Visitor
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1 Message
5 hours ago
Xfinity and Apple don't give the right advice here and it's a flaw between iPhone interaction with Xfinity. There are 2 different scenarios. If your IP address becomes blacklisted for some reason by Xfinity, nothing you do will get email to sync unless you get Xfinity to remove the IP address from blacklist. The more common issue it seems with Iphone 17 is that when setting up email accts for Xfinity, when you put in email ID and password and hit "next", it skips over the screen where you can pick IMAP or POP and defaults to POP which will never sync your emails between devices. Xfinity doesn't tell you steps are being skipped and the only way to fix this is by a work around I discovered. If you delete your Xfinity email acct and start over, when adding the user ID/email ID, enter a bad password (Do not enter your correct password). When you do this, it will take you to a following screen where you can switch off POP and choos IMAP. Then type imap.comcast.net for incoming mail server host name, enter your correct full email id and password, click on Advanced and make sure Incoming Settings Server Port is 993. Hit Save and you should start to sync between devices. At least that worked for my 3 accounts on multiple devices.
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