Skip to main content
user_bb56ey
1st Topic
1st Like

Visitor

 • 

1 Message

Thursday, February 12th, 2026 5:48 PM

iPhone email not syncing

I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do to correct this?  Please don’t tell me that I have to access the mail through the internet. 

Question

 • 

Updated 

4 hours ago

149

2

Oldest First
Selected Oldest First
XfinityBenjaminM

Official Employee

 • 

2.9K Messages

2 months ago

 

user_bb56ey Hi there! Can you try rebuilding your email using your iPhone 17 Pro, and be sure to select the IMAP setting. Here is a link you can use to help you with that. IMAP is going to be the best way to ensure your email is synced on all devices you use to access your Xfinity email.

 

1

0

user_58x4uj

Visitor

 • 

2 Messages

4 days ago

Xfinity and Apple don't give the right advice here and it's a flaw between iPhone interaction with Xfinity.  There are 2 different scenarios.  If your IP address becomes blacklisted for some reason by Xfinity, nothing you do will get email to sync unless you get Xfinity to remove the IP address from blacklist.  The more common issue it seems with Iphone 17 is that when setting up email accts for Xfinity, when you put in email ID and password and hit "next", it skips over the screen where you can pick IMAP or POP and defaults to POP which will never sync your emails between devices.  Xfinity doesn't tell you steps are being skipped and the only way to fix this is by a work around I discovered.  If you delete your Xfinity email acct and start over, when adding the user ID/email ID, enter a bad password (Do not enter your correct password).  When you do this, it will take you to a following screen where you can switch off POP and choos IMAP.  Then type imap.comcast.net for incoming mail server host name, enter your correct full email id and password, click on Advanced and make sure Incoming Settings Server Port is 993.  Hit Save and you should start to sync between devices.  At least that worked for my 3 accounts on multiple devices.

2

0

user_lq22zr

Visitor

 • 

2 Messages

@user_58x4uj​ I followed your directions precisely, except that Advanced doesn't show at the bottom of the same screen where I input imap.comcast.net. I had to save the account changes before I could find Advanced at the bottom of the account screen. I also had to update the outgoing mail server section to have the same password as the incoming server, because a pop up said "user name or password for smtp.comcast.net is incorrect." Then fixed both in Outgoing mail server and saved. Then checking I have no incoming or saved mail. The account shows up but is empty. Returning to settings mail account Comcast, Advanced shows up and shows Incoming Settings Server Port is 993. I tried over a dozen times. Failed.

Am I missing a step?

Why doesn't my phone show the Advanced button until after I corrected it all and saved? I have iPhone 17 Pro.

Like

Reply

7 hours ago

0

user_58x4uj

Visitor

 • 

2 Messages

@user_lq22zr​ are you using the email app that comes with iPhone or something else?  I did this 5 days ago and have had no

issues since on 2 different comcast emails I have added.  I only put incorrect password in one area in order for correct screen to come up where i could change to imap but I found out later Comcast had started blocking my work IP address because of so many attempts and when I switched to a different internal wifi and tried again it worked 

Like

Reply

4 hours ago

0

forum icon

New to the Community?

Start Here