Regular Visitor
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3 Messages
iphone doesn't recieve comcast emails
Get message "The IMAP server'mail.comcast.net' is not responding. Check you network connectionand the you entered the correct informationin the "Incoming Mail Server" field. Have done that at least five times. Also settings are set to permit third party authorization. Not having this problem with Ipad
XfinityWilliam
Official Employee
•
1.2K Messages
10 days ago
Verify IMAP Settings:
Incoming Mail Server: imap.comcast.net
Port: 993 with SSL ON
Authentication Method: STARTTLS (if available)
Outgoing Mail Server: smtp.comcast.net
Port: 587 with TLS (or SSL if TLS isn't shown) ON
Check Network Connection:
Ensure your device is connected to the internet. Try switching between Wi-Fi and cellular data to see if the issue persists.
Disable VPN/Antivirus:
If you are using a VPN or antivirus software, try disabling them temporarily as they can sometimes interfere with email server connections.
Re-enter Account Information:
Delete the email account from your device and re-add it, making sure all the information is entered correctly.
Update Email Client:
Ensure your email client software is up to date. Sometimes, updates can resolve connectivity issues.
Check Third-Party Access:
Double-check that third-party access is enabled in your Xfinity email settings. You can do this by logging into your Xfinity account, navigating to the email settings, and ensuring the checkbox for third-party access is checked.
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