littlepeaks's profile

Contributor

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76 Messages

Sunday, June 23rd, 2024

Closed

IP Blacklisted for Receiving Email using VPN

This is more of an observation -- not a question.  I use Thunderbird (smtp) to get my emails.  A few days ago, I turned on VPN, and it said my IP was "blacklisted", and wouldn't let me access my email.  I turned off VPN, and it started working again.  This was on my PC.  I was using Norton VPN (I use Norton antivirus).  So much for Norton.  (I have no idea what IP Norton was using to connect with).

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Official Employee

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2.2K Messages

1 year ago

Thank you for reaching out to us @littlepeaks! There could be specific security or firewall settings needed to resolve this issue. For more information please check out the Using a third-party VPN section in this article.

Contributor

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76 Messages

Thanks.  I misspoke.  Xfinity's mail server told me my IP was blacklisted.

(edited)

Official Employee

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2.2K Messages

No worries @littlepeaks! To fix issues regarding black listed IP addresses, please fill out this request form here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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