invalid credentails

I have 3 email addresses. When I renewed my services, I no longer receive any emails to one of those accounts. I tried to set up the Inbound/Outbound settings, but I get an error reading "Invalid Credentials".

Responses

CCDaniel

Problem Solver

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606 Messages

2 years ago

@Kmcl

Thank you for reaching out to us, and I'm sorry that you are having issues. Are you using your email through Xfinity or a 3rd party app such as Outlook, Apple Mail, etc...?

4

0

Kmcl

Visitor

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3 Messages

@XfinityDanielC Apple Mail

2 years ago

0

CCHeather

Problem Solver

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1.1K Messages

@Kmcl Thank you. Have you tried any of the steps listed here: https://www.xfinity.com/support/internet#email/email-setup-troubleshooting.

I no longer work for Comcast.

2 years ago

0

Kmcl

Visitor

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3 Messages

Yes I have tried those steps. I still can’t access the emails.

2 years ago

0

CCAshley1

Official Employee

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746 Messages

@kmcl Please send us a direct message so we can troubleshoot your email.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
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2 years ago

0

Email

Kmcl

invalid credentails

CCDaniel

Kmcl

CCHeather

Kmcl

CCAshley1

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