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user_dy41nk That is a great question, and I understand the concern. I know if my services were interrupted before a payment was due, I would be reaching out for help as well. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.