Internet connection lost

user_drif4q Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having issues getting your modem up and running. We'll be happy to help you. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message