U

Visitor

 • 

1 Message

Sat, Apr 17, 2021 1:37 PM

Incoming emails using computer convert all images to attachments

Every logo on someone's signature line, including company logos and things like facebook, twitter icons all show up as attachments to the email.  It makes it hard to know if there really is an attachment and to find the 'real' attachments if there is one.  Happens on all browsers so not a browser issue.

Responses

ComcastStarr

Official Employee

 • 

137 Messages

18 d ago

Hi, @

 

Can you provide more details of what the issue is that you're having and where you see this on your email? On most devices if it's an icon for a logo, there's a line near the bottom something like click here to view message or picture. That way you can see the icon, attachments are usually in a completely different spot.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here