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magicdave2
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Frequent Visitor

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18 Messages

Wed, Dec 11, 2019 10:00 AM

Incoming email delayed signficantly

I am having a large problem with some incoming emails getting delayed significantly. They DO NOT come from the same domain all the time. This seems to be random. I had the header of a delayed email header analyzed and see that the delay is happening with a comcast relay. This is the one:

62 mins bosmailout09.eigbox.net   resimta-po-30v.sys.comcast.net   12/11/2019, 1:19:30 PM EST

This is becoming a major problem. Some of these emails are delays 6-8 hours or more.

 

Please advise ASAP.

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Responses

BruceW

Gold Problem Solver

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22.2K Messages

1 y ago


If @CCAntiSpam or another employee doesn't reply to your message here, Comcast Security Assurance might be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

CCAntiSpam

Bronze Problem Solver

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1.9K Messages

1 y ago

I've reached out to that hosting company numerous times.  I have not received a useful response (I don't count autoreponders).  I can try again.

magicdave2

Frequent Visitor

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18 Messages

1 y ago

What hosting company? Isn't this relay Comcast?

CCAntiSpam

Bronze Problem Solver

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1.9K Messages

1 y ago

The eigbox.net admins.  I recieved an email from one of their SysAdmins, and they're going to try to adjust some things in their next change window.

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