jpeters411's profile

New Poster

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3 Messages

Friday, July 10th, 2020 11:00 AM

Closed

Inbox refresh

When I click on the refresh in box it starts but keeps running? What is wrong?

Expert

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31.4K Messages

5 years ago


@jpeters411 wrote:

When I click on the refresh in box it starts but keeps running? What is wrong?


Try clearing your cache.

New Poster

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3 Messages

5 years ago

I clear it daily, so that  is not the problem!

Expert

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29.6K Messages

5 years ago


@jpeters411 wrote:

I clear it daily, so that  is not the problem!


As a check, try using a different browser and see if the same thing happens.

New Poster

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3 Messages

5 years ago

I will try that and respond!

Regular Visitor

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6 Messages

5 years ago

I have the same issue. I'm using Chrome and do not want to use another browser even if that is the "fix".. 

Contributor

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53 Messages

5 years ago

I am observing the same behavior.

 

When I click on the "Refresh Inbox" icon, the two curved arrows that chase each others' tails start rotating clockwise, and they continue to rotate counterclockwise until I force my browser to reload the page.

 

I observe the same behavior in the latest versions of several different web browsers, including Safari, Firefox, Chrome, Opera, Brave, and Vivaldi.  Clearing the caches of these browsers has no effect.

Regular Visitor

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4 Messages

5 years ago

Same here.  I even have a new laptop and the refresh button still does not work.

Frequent Visitor

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13 Messages

5 years ago

Same here! VERY ANNOYING🙄Obviously a Comcast issue???

Contributor

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53 Messages

5 years ago

As a work-around, what I have been doing is to use the reload-the-web-page button or icon in my web browser's menu bar while the browser is displaying the contents of my In Box.

New Poster

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4 Messages

5 years ago

Same exact problem. Very frustrating! Comcast chat did not help me at all.

Regular Visitor

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6 Messages

5 years ago

It appears the reload button on the address line is this only way to manually refresh the email inbox. Obviously this issue is not a priority for Xfinity. 

Regular Visitor

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4 Messages

5 years ago

This has been going on forever.  If this is low priority, I'd be afraid of what the major priorities are.

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