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user_fn0p8f
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09/13/2026 6:54 PM

Inbox not lowding

My inbox is not loading any emails from 4 days ago and older. Was fine last night and today only have emails from past 4 days. Sent messages etc are all good. Is the same on my laptop, iPhone and when I connect directly thru Xfinity website. Have restarted computer and modem.

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22 days ago

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1 month ago

@user_fn0p8f 

My inbox is not loading any emails from 4 days ago and older. Was fine last night and today only have emails from past 4 days. Sent messages etc are all good. Is the same on my laptop, iPhone and when I connect directly thru Xfinity website. Have restarted computer and modem.

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user_fn0p8f

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I did those things and still not loading. I did go through my older deleted files from the previous weeks but they were just that, ones that I had deleted-none of the inbox emails.   

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1 month ago

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@user_fn0p8f​

I did those things and still not loading. I did go through my older deleted files from the previous weeks but they were just that, ones that I had deleted-none of the inbox emails.   

Have you migrated to Yahoo! Mail?  If so, they would be the ones to help you.  Otherwise, you might want to call Customer Security Assurance to see what is going on.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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1 month ago

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user_fn0p8f

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24 days ago

Let me update my experience from problem cited above. Had  3 calls with Comcast. 1st call said he would get my inbox back in 3-5 hours. I received a file with all my deleted emails. But, only things I had deleted — nothing to do with my inbox. Call #2- the tech first tried to tell me it was due to Apple updates. When I explained that it was the same on the Xfinity website, my laptop and my phone, he put me on hold to talk to supervisor. Came back and told me Comcast server had an “accident” last Sunday Sept 13 and they are working to fix everything. Told me my inbox would be back up in 72 hours. I asked for a case number to refer to if this did not happen and was given a phone number. My inbox never returned 4 days later and I called the number I had been given—the phone number is  out of service. So I am assuming he made up all this info. Phone #3 - got a technician who went through everything and said she could not explain but my inbox has been lost and I cannot get it back. She confirmed that there had been no server issues with Comcast in the timeframe that technician #2 said there was an “accident” and email had been down. SO-I lost my entire inbox and no one at Comcast can explain why

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XfinityAmandaB

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user_fn0p8f That sounds frustrating, getting different information and not having a resolution. I would be happy to help look more into this for you and ensure we have done everything we can to retrieve your messages. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum. 

 

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22 days ago

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