Inbox message goes automatically to Trash

@qwert 

Good Evening, 

Checking our backend logs there is no system function that is moving emails to the trash folder. Review of the logs confirms that it is manually being moved via the IMAP protocol. A recommendation is to update/change your password if you have not done so recently. Please also check any possible email filters that could have been set up as it is a common tactic for bad actors to gain access to an email account and start deleting emails from the inbox as they arrive to prevent the owner of the email from seeing any potentially alarming emails. If it has been a while since you updated your password, I recommend running Virus and Malware scans as well to ensure the devices you use are not potentially compromised. If you use any third party email clients, you may want to review the settings on them as well. 

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the frustration if you are losing emails. Is it every email that ends up in the trash folder after a day or just specific ones? Also, can you tell me how you are accessing your email? Is it through the Xfinity website or a third party email client? If it's through a third party email client can you tell me which one?

Hello.  Thank you for responding.   Most email messages in my Inbox have gone to Trash, one by one.  It is only messages from my Inbox.  I am accessing my messages through the Xfinity website.  Yesterday, I removed Windows Mail from my computer.  Yesterday, I also changed my Xfinity password and I ran a full scan (which detected no threats).   However, earlier this morning, one of the messages in my Inbox went automatically to trash.