Visitor
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2 Messages
Inbox empty
As of last night, I have lost all of my emails in my inbox back to 9/22/22. None in trash either. I did receive new email today, so it doesn’t appear to be hacked. Please advise.
Visitor
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2 Messages
As of last night, I have lost all of my emails in my inbox back to 9/22/22. None in trash either. I did receive new email today, so it doesn’t appear to be hacked. Please advise.
CCErika
Problem Solver
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339 Messages
2 years ago
Hello there user_18c996,
thanks for contacting our Xfinity Support Team on our Forums. We know the importance of having your email working as it should, I am sorry this is happening! However, we will do everything we can to assist.
Is this happening both on the app and online from our website?
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user_18c996
Visitor
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2 Messages
2 years ago
Yes, it’s happening on both the app and website.
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CCErika
Problem Solver
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339 Messages
2 years ago
That is never any fun and so sorry to hear about this situation. Have you attempted to sign-out, clear your cache/cookies, and sign back in to the web portal to check if you can access your e-mail inbox? Please let us know so we can try some additional troubleshooting steps if this does not work.
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