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Visitor

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5 Messages

Tue, Jul 20, 2021 11:31 PM

Inbox emails are gone

I am not sure why I cannot find an email I left in my inbox from April 2021, can you tell me how to locate?

Responses

Official Employee

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187 Messages

4 d ago

Hello, @user_d15614; I'm sorry to hear about an email missing from your inbox. Is it just this one email or are you seeing multiple emails missing?

Visitor

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5 Messages

@ComcastKaitlan There are multiple, this one stands out because it is a gift card, I do remember finding it once but search again to no avail.

Official Employee

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245 Messages

Good morning @user_d15614 and thank you for your response! Have you checked your deleted folder or spam? How long ago did you receive this email?

Visitor

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5 Messages

Yes, I checked all boxes. I received it in mid-April

Official Employee

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230 Messages

I appreciate you confirming that you checked!

 

Have you re-set your email deletion settings at any point? If the email(s) were deleted within 30 days, you can recover them by using these instructions. Another thing to check is whether you are using a third party email client and what those settings look like as well, since different email clients might delete copies from our mail servers once they are downloaded to your computer

 

Please let us know if any of that information is helpful, we want to make sure that things are set up as you need them to be and that you can access your emails :) 

Visitor

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5 Messages

Thank you, I have tried the recover deleted email method and it did not work. I am not using a third party email client and I did not delete the message, kept it in my inbox for future use.

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