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Visitor

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3 Messages

Thursday, August 15th, 2024 6:14 PM

Inbox email disaapeared

The email in my inbox disappeared and didn’t go to trash. 

Official Employee

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1.3K Messages

1 month ago

 

user_793792 Thank you for reaching out! Are you using a third party email program to access your Comcast.net email? 

 

Visitor

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3 Messages

@XfinityMartyR​ Both, the email is gone from both applications

Official Employee

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1.3K Messages

@user_793792 Let's take a closer look for you! Please send us a direct message, so we can gather some additional information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Gold Problem Solver

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25.9K Messages

1 month ago

The email in my inbox disappeared and didn’t go to trash. 

Have you checked "Recover Deleted Items"? See https://connect.xfinity.com/appsuite/apps/faq/index.html#recoverEmail.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Visitor

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3 Messages

Yes, they didn’t go to trash. 

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