Visitor
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3 Messages
inbox does not show number of new emails
title tells it all. new emails are not reflected by the counter shown in the inbox icon. problem exists for two of my email accounts. the counter on my third email account increments with each new email. the mailbox icon that I am referencing is the icon shown just after log-in.
Responses
ComcastDena
Official Employee
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127 Messages
22 d ago
Thank you for reaching out! I would like to look further into this issue with you and your account. Can you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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user_f82d47
Visitor
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3 Messages
16 d ago
I am using Firefox to access email at Comcast. I repeat, the mailbox icon that I am referencing is the icon shown just after log-in. Here is how it works for everyone: one logs-in to their email account. The first screen that is shown has icons along the top right-hand portion. There is a letter shaped icon. It shows a numeric digit which is the number of newly received emails. Mine doesn't work.
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