Visitor

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6 Messages

09/13/2026 5:51 AM

inbound Gmail to Comcast

Gmail messages to my @comcast.net mailbox are being significantly delayed or not delivered.

This is specific to Gmail. Comcast-to-Comcast mail arrives normally, and mail from another provider to the same Comcast mailbox arrives almost immediately. Gmail mail to a different non-Comcast domain also delivers normally.

I tested both ordinary Gmail webmail and authenticated submission through smtp.gmail.com. Google accepted the SMTP submission successfully with 250 2.0.0 OK, and it appears in the Gmail Sent folder, but it has not reached my Comcast mailbox.

Example Message-ID:
<PHASE6B-GMAIL-COMCAST-FINAL-20260913004339@lind.ltd>

Google accepted it at approximately 12:43 AM EDT on September 13, 2026.

This is not a BL000000 blocked-IP issue and I am not the administrator of Google's sending IPs. Please check whether Comcast is throttling or temporarily deferring inbound Gmail/Google mail and route this to the appropriate email/Customer Security Assurance team.

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Visitor

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6 Messages

2 days ago

Update: One of the delayed Gmail messages has now arrived.

Gmail created the message at approximately 12:56:31 AM EDT and Google had processed it by 12:56:42 AM EDT.

Google did not successfully hand it to Comcast until approximately 1:54:06 AM EDT, about 57 minutes later. Once Comcast accepted it, Comcast delivered it internally to my mailbox within the same second.

Comcast's authentication results show:

  • DKIM: pass (gmail.com)
  • DMARC: pass
  • SPF: pass
  • Xfinity classified it as legitimate (st=legit)

Can Comcast check its inbound SMTP logs to determine whether Google attempted delivery earlier and Comcast returned temporary 4xx deferrals/throttling responses before the successful 1:54 AM delivery?

The delayed message's Gmail Message-ID is:

<CAOP9hfXCYCDgVbTqspC0Ov+yYffUu23_RMKZCj8dxqU-_JYk4w@mail.gmail.com>

Visitor

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6 Messages

Update: One ordinary Gmail reply eventually arrived, but only after about 57 minutes.

Gmail created the message at approximately 12:56:31 AM EDT and Google had processed it by 12:56:42 AM EDT. Comcast did not accept it until approximately 1:54:06 AM EDT. Once Comcast accepted it, Comcast delivered it internally to my mailbox essentially immediately.

Comcast authentication results on that message were clean:

  • SPF: pass
  • DKIM: pass (gmail.com)
  • DMARC: pass
  • Xfinity classified it as legitimate

However, another Gmail-originated message is still missing:

<PHASE6B-GMAIL-COMCAST-FINAL-20260913004339@lind.ltd>

Google accepted that message successfully at approximately 12:43 AM EDT with 250 2.0.0 OK, and it appears in Gmail Sent, but it has still never been delivered to my Comcast mailbox.

I have also confirmed that Comcast-to-Comcast mail and non-Gmail mail to this same mailbox are delivered normally.

Can Comcast check whether its inbound SMTP servers are issuing temporary 4xx deferrals or throttling responses to Google before eventual acceptance?

Visitor

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6 Messages

Update: A new Gmail message sent today was delivered promptly to my Comcast webmail inbox. The issue appears to have been intermittent. Earlier, one Gmail message was delayed about 57 minutes and another Google-accepted message was never delivered.

Please still check whether Comcast was temporarily deferring or throttling Google/Gmail inbound mail during that period, because the behavior was inconsistent and reproducible across multiple Gmail messages.

Visitor

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6 Messages

dditional update: Gmail-to-Comcast delivery is intermittent. One new Gmail test delivered almost immediately, but shortly afterward two new Gmail-originated messages to the same Comcast mailbox again failed to arrive promptly:

  • ordinary Gmail webmail message
  • controlled authenticated SMTP message through smtp.gmail.com

Both were sent after the successful Gmail test. Other non-Gmail mail to this Comcast mailbox continues to arrive normally.

This appears to be intermittent handling of Google/Gmail traffic rather than a permanent block.

Please check whether Comcast is returning temporary 4xx deferrals/throttling responses to Google during these periods.

Visitor

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6 Messages

Another ordinary Gmail message has now arrived, but it was delayed approximately 30 minutes before Comcast accepted it. Google had processed the message by 3:20:31 PM EDT; Comcast did not accept it from Google's server until 3:51:09 PM EDT. Once accepted, Comcast delivered it internally to my mailbox within about one second.

The message passed SPF, DKIM and DMARC, and Xfinity classified it as legitimate.

This is the second ordinary Gmail message showing a substantial delay before Comcast acceptance. Can Comcast check whether its inbound SMTP systems were returning temporary 4xx deferrals to Google during that period?

Visitor

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2 Messages

13 hours ago

Hi, we are having the same issue. Have you been able to get in touch with anyone from Comcast? I'm trying to and the stupid AI chat bot just keeps telling me that the new comcast email service with Yahoo is rolling out and won't let me talk to a human.

Visitor

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2 Messages

12 hours ago

Hey, I found at least a temporary fix. I'm on the phone with Comcast support and they are not being at all helpful but I found my own work-around.

If you go to advance settings and go down to spam filter, I clicked the option to override security filters and it is working for now. Probably not the ideal solution but at least seems to be working for now.

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