Visitor
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2 Messages
Inadvertently deleted emails
"I am involved in an active lawsuit, and critical legal evidence was accidentally deleted via an automated folder setting. I need a Tier 2 technician to check the server-side archival logs to see if they can pull a snapshot of my mailbox from 12/31/25-2/14/26.
XfinityAdrienne
Official Employee
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2.1K Messages
2 days ago
Hey there, @user_j4st2i! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the concerns with getting the emails back regarding the important emails. We are not able to guarantee the emails retrieved from the deleted space depending on the time frame and length it has been since it being deleted. I would recommend reaching out to our Customer Security Assurance Team to investigate the options for retrieving the emails. You can find the information here. Please let us know if you have any other questions/concerns, we are happy to help!
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