inactive email closed in 30 days

I keep getting this email, and I can't login to change the password which it appears is mandatory. It goes into an infinite loop asking me to login over and over again.

Sign into your inactive Comcast.net email to keep it from closing

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Again

Expert

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31.3K Messages

8 days ago

@user_95e2c0

Try going to https://xfinity.com/password to change your password

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U

user_95e2c0

Visitor

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5 Messages

@Again and thats the infinite loop. No work.

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7 days ago

0

user_95e2c0 Thank you for stopping in for help with keeping access to your Xfinity email address. Do you still currently have Active internet services with us? If you do, are you connected to your Xfinity Wifi when attempting to login/reset your password?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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U

user_95e2c0

Visitor

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5 Messages

Yes and yes. Yesssssszzzzzzz

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13 hours ago

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Again

Expert

•

31.3K Messages

@user_95e2c0

I suggest getting with our Customer Security Assurance folks to reset your password and help you with your email.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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6 hours ago

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Email

user_95e2c0

inactive email closed in 30 days

Sign into your inactive Comcast.net email to keep it from closing

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user_95e2c0

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user_95e2c0

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