Inactive email account

Question

I didn’t realize that Comcast was deactivating my email account. I recently used the address to have a link sent but I can’t access anymore. Am I unable to reactivate email account?

XfinityBrianH · Answer

user_zt1207 Thank you for reaching out to us with your questions about your email. If the email address has been deactivated for more than 90 days you would not be able to recover it, but if it has been less than 90 days logging in at xfinityconnect.email.comcast.net should reactivate the address. You can find more information on Xfinity email activity policies at the following link https://www.xfinity.com/support/articles/email-activity.

EG · Answer

Concern moved here to the E-mail help section.

Email

user_zt1207

Inactive email account

XfinityBrianH

EG

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