U

Visitor

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3 Messages

Friday, January 12th, 2024 7:47 PM

Closed

Import Contact CSV not working

I created a CSV file with a column for FIRST NAME, LAST NAME, EMAIL. I used ShuttleCloud, selected the file and it went through the process of importing the file. At the end it indicated it imported 40 contacts which is correct. When I go to the address book, the contacts are not there. I've tried several times and it always appears like everything is working fine but nothing is imported.

Official Employee

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1.7K Messages

11 months ago

Greetings, @user_08b889! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your contact list. You have definitely come to the right place for assistance.

 

Are you doing this through the Xfinity Email web client, or through an email program like Outlook or Apple Mail?

Visitor

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3 Messages

I am using the Xfinity email client. 

Gold Problem Solver

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26K Messages

11 months ago

I created a CSV file with a column for FIRST NAME, LAST NAME, EMAIL ... nothing is imported.

Does it work if you change those headings to "Given name", "Sur name", and "Email 1"? That's what webmail calls them when you Export from the Address Book to a .CSV text file.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Visitor

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3 Messages

I’ll try that. I looked to see how the file should be formatted but didn’t find anything. Thanks. 

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