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12xuser
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150 Messages

Saturday, July 5th, 2025 5:41 PM

Import Address Book

How can I import an address book from Thunderbird to Xfinity? I am not seeing an import function anywhere in settings.

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Updated 

3 days ago

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XfinityEva

Official Employee

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1.8K Messages

7 days ago

Hello and welcome! We know how important it is to transfer your contacts seamlessly and here is a step-by-step guide: 

  1. Access the account in Xfinity Email.
  2. Select the Address Book tab and click Import contacts.
  3. CSV and VCard files are only accepted when selecting the File option.
    • Importing directly from another email platform is allowed when selecting the available email platform.
  4. Click Import to complete. If there are many contacts, this may take a few minutes. 

(Make sure you have exported the Thunderbird address book prior to this;

Export from Thunderbird:
  • Open Thunderbird and navigate to your Address Book.
  • Select the address book you want to export.
  • Go to "Tools" > "Export".
  • Choose a file format like CSV.
  • Save the exported file to your computer. )

8

12xuser

Contributor

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150 Messages

Thanks! I don't see "Import Contacts" anywhere. I see "New contact", "Edit", and "Delete"

If I click onthe Address Book hamburger, I get "Export" and "Recover Deleted Contacts". Where is "Import Contacts"?

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7 days ago

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XfinityMatthew

Official Employee

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385 Messages

@12xuser Did you export the contacts using the steps at the bottom of our previous message first?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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12xuser

Contributor

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150 Messages

I hadn't, but I just did now and it didn't make an Import Contacts button appear on my Xfinity email.  Would have been a big surprise if it had, though.

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7 days ago

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XfinityMatthew

Official Employee

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385 Messages

Try this link and let me know if it loads for you.  import.xfinity.com

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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12xuser

Contributor

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150 Messages

It does not load. I turned off my VPN and adblocker

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7 days ago

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