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Visitor

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3 Messages

Saturday, April 22nd, 2023 1:02 PM

Closed

IMAP

​Starting three weeks ago, outlook requests. My password. When I enter the correct one imap says, unable to sign in. Problem with both iPhone and iPad. ​

Problem Solver

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1.5K Messages

2 years ago

Apple mail is problematic.  I see this on my own mail servers.  The program tries to automatically configure the mail settings trying different protocols.  If you have several Xfinity accounts, or are checking mail on several Apple devices from the same IP address, to the server side it looks like an authentication bomb and it will toss you into authentication jail.  This is especially true if you change your password.  It's a misbehaving email client.

Log into webmail from a browser (xfinity.com).  Verify your username and password.  Now disable Xfinity email accounts on your phone and iPad. Stop anything else on your network checking your mail.  Wait 15-30 minutes, then try to enable ONE account on your phone.  If that works, wait for it to load mail before trying to enable the next account.

* Another real common one?  iPhone/iPad likes to capitalize the first letter in a dialogue box automatically.  It's a problem if your password doesn't have a capitol letter for the first character. You aren't entering the right password then. 

(edited)

Contributor

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367 Messages

2 years ago

@user_bd84b2 Hello, thank you for reaching out to us on our Xfinity Community Forums. I'm bummed to hear you are having issues with outlook requests regarding password. Can you share any further details and update? We love to help figure things out. Let us know. 

Visitor

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3 Messages

@XfinityBrianW​ my account is over ten years old.  

Last month I was prompted for

my imap password. After entering correct password the following message appears. 

Unable to login

invalid imap username or password 

 

this is for outlook on iPad and iPhone. Do not have this problem with iOS mail or Xfinity login

problem continues

No problem with windows 

Problem Solver

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785 Messages

@user_bd84b2 Thank you for that information. When you log into your Xfinity email at xfinity.com and go under the setting, is the 3rd party access option checked. If not this may cause a problem with the login.

 

I no longer work for Comcast.

Visitor

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3 Messages

Problem persists. No outlook mail on iPad or iPhone. This is for only  one outlook account. Several,others are uneffected.



can get mail on iOS mail using same credentials on same devices. 

help. 

Official Employee

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1.6K Messages

I am sorry to hear you are still having this issue on your iPad. Have you had a chance to log into your Xfinity email at xfinity.com and go under the setting to make sure the 3rd party access option is checked? If not this may cause a problem with the login.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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