IMAP Sync Error – Orphaned Folder “Lakewood Trace Court”

Hello,

I am requesting escalation to the Email Engineering / IMAP Backend Team regarding a persistent IMAP synchronization issue on my Comcast email account.

I have an orphaned IMAP folder on the server named “Lakewood Trace Court.” This folder:

•           Does not appear anywhere in Xfinity Webmail
•           Is empty
•           Exists only as a hidden IMAP folder object on the server
•           Continues to be pushed to Outlook during IMAP folder enumeration
•           Causes repeated sync errors in Outlook

Here is the recurring error from Outlook’s Sync Issues log:

Error: 8004DF03‑0‑0‑560

Folder: Lakewood Trace Court

Location: Under the Trash folder (IMAP)

This confirms the folder still exists in the Comcast IMAP backend database, even though it is not visible or deletable in Webmail.

I have already:

•           Removed and re‑added the IMAP account
•           Rebuilt the Outlook profile
•           Cleared cached data
•           Verified the folder does not exist in Webmail
•           Confirmed the issue persists across clean setups

This is a server‑side orphaned folder entry that must be removed manually by Comcast’s backend team.

Please escalate this to the Email Engineering / IMAP Backend Team and notify me once the issue has been resolved.

Thank you,

[Edited: "Personal Information"]