Imap server unreachable

Over the last several days I've had only intermittent access to my email via my iPhone thru apple mail. I keep getting the imap server is unreachable. I've deleted and readded the account. I have double checked the imap settings and my password is correct. I don't have the same issue on my Mac or iPad. I was traveling, and mail would only work on wifi, not on cellular. now will only work on cellular, not wifi that I"m on my home network. We do have a mesh network with Eero, no VPN.

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user_7o51l4

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1 Message

3 days ago

Same issue and I see no response from xfinity???

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XfinityDena

Official Employee

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3.8K Messages

@user_o7na25 I am sorry you are having this issue. Have you followed the steps on the link: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

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14 hours ago

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DAP91Si

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2 Messages

3 days ago

I've had issues on several different PC's. I can receive mail but I cannot send mail

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XfinityJamesC

Official Employee

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2.5K Messages

Greetings, @DAP91Si! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

Has this been an ongoing issue, or did it just recently start happening? Are you getting an error when you try to send something, or does it just get stuck in your outbox? If you log into the mail portal online, do you see the same messages in the outbox, or are they just being housed on each respective PC?

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14 hours ago

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DAP91Si

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2 Messages

It worked later in the afternoon but it was obvious the problem was on your end.

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14 hours ago

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XfinityAdrienne

Official Employee

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1.6K Messages

We are happy to hear that it started working @DAP91Si! We will certainly document the details on our end, and I do appreciate you reaching out to us here. Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help!

I am an Official Xfinity Employee.
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14 hours ago

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XfinityThomasC

Official Employee

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2.9K Messages

15 hours ago

Hello, @user_o7na25 have you attempted going through your email settings to assure the right imap settings are in place? To set up your Xfinity Email with an email program, first allow access to third-party programs on the Xfinity Email website. Then, choose your email client (e.g., Outlook, Apple Mail) and follow the specific setup instructions. For general settings, use the incoming mail server as imap.comcast.net (port 993 with SSL) and the outgoing server as smtp.comcast.net (port 587). Ensure to use TLS encryption. For POP users, the incoming server is pop3.comcast.net (port 995). IMAP is recommended for better synchronization across devices.

For more details see: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

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Email

user_o7na25

Imap server unreachable

user_7o51l4

XfinityDena

DAP91Si

XfinityJamesC

DAP91Si

XfinityAdrienne

XfinityThomasC

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