Visitor
•
1 Message
IMAP login fails in Outlook; Xfinity webmail works
my Comcast email works in Xfinity webmail, but classic Outlook says it cannot log on to the incoming IMAP server. The settings are imap.comcast.net, port 993, SSL/TLS, with SPA off. Third party access is enabled. I get the same error with a new Outlook profile on both home Wi-Fi and in iPhone hotspot. Please check IMAP authentication for my mailbox and escalate this to the email team. Outlook on my iPhone continues to receive new email for this same Comcast address. The problem began on September 19. 2026.
user_df281e
Visitor
•
1 Message
2 days ago
I set up my emails on my iPhone in Settings / Accounts. I’m having same issues but I don’t use my Outlook 365 Email Account.
1
0
XfinityBenny
Official Employee
•
1.8K Messages
2 days ago
@user_8qsl0l Thanks for adding a post. If the email account works when directly signed in, it is a sign that the third party app is having trouble with the authentication process. The suggestion for this is to disable the access to third party apps, sign out, then sign back in to enable it again. Once that is done, uninstalling and reinstalling the app, or resetting it to default settings will allow for a fresh account connection. We recommend accessing your Xfinity Email from the Xfinity Email website. If you continue to access your Xfinity Email account through a third-party client, you'll be more susceptible to credential fraud.
0
0