@Again​ It seems to work on Firefox only. It doesn't work on Chrome, nor on Microsoft Edge. I don't use Firefox, so moving to that browser is not a solution to the problem.

@KevinM1​ 

@Again​ It seems to work on Firefox only. It doesn't work on Chrome, nor on Microsoft Edge. I don't use Firefox, so moving to that browser is not a solution to the problem.

I don't use Edge or Chrome because it seems as though there are too many problems with both of them.  I'm not saying they're not good browsers, but FireFox just doesn't have the same problems.

I suggest checking your preferences in Edge and Chrome to see if anything has changed.  Sometimes an update will mess with preferences.

Have you considered using a third party email client like Outlook or Thunderbird?

I will check. I do appreciate your suggestions, but changing browsers isn't a solution. Do xfinity employees check these boards at all? It is my hope that one will see this and relate it to the proper department. I'm guessing I'm far from the only person having this problem. Xfinity subscribers shouldn't have to try different browsers to read their emails. 

I should note that I can see the images when I check them on my tablet. This is only an issue on my laptop. Maybe that new information can help?

@KevinM1​ 

The reason we ask about using a different browser is to see if it's a problem with the browser you're using or if the problem shows up in other browsers as well.

What browser does your tablet use?

Ah, I understand! Thanks for that. My tablet uses Google Chrome, oddly enough. My laptop has Windows 11. Could that be an issue?

Hello @Anon121602, I appreciate you reaching out to us for assistance with pictures not downloading in your email. Are you also having an issue with the pictures not downloading if you open your emails on your iPhone through the Xfinity site, rather than the Apple Mail Client?

@XfinityMikeG​ 

Same here, using MS Edge Version 103.0.1264.77 (Official build) (64-bit) with the "gear" settings in XFinity Connect -> Security all checked:

1. Allow pre-loading of externally linked images

2. Some external images can pose security risk...

3. Allow access to my XFinity Connect email through third-party programs...

Never-the-less, I can only right-click on the picture or image icon, and neither Load Image or Open image in new tab, does not do anything.

@k4dordy​ 

It doesn't show images or give me the option to see them on the application I use on my phone.

What application are you using on your phone?  Have you checked the settings in webmail?

In webmail [connect.xfinity.com] click on the gear icon and then on Email Settings.

Under Security in the left pane make sure all three boxes are checked in the right pane.

I am having the same problem with images (windows 10, edge browser, my.xfinity.com website). If I open the  xfinity website by right clicking the favorites icon and selecting "Open in InPrivate window", the images display correctly. If I open the website normally and right click on where one of the images should be and try to display the image in new tab, I get an error message :

I looked this error up and it has something to do with too many cookies or queue too long.

Thank you for reaching out over Xfinity Forums @user_43426f. Our team would be happy to help get to the bottom of this. First, is this an email issue? Your post mentions having issues with a site. Are you referring to a specific website? I am going to suggest that you clear cache and cookies then restart the device. If you are stilling having trouble with this site/email our team will be on standby to help. 

Moving forward, if you are having troubles and need support, please create a new post detailing your issue so that the community and our support representatives can assist. The best communities have most conversations happening in the public boards. When you start a thread we ask you post as much detail as possible along with the troubleshooting steps you have tried. Please see Forums Guidelines if you run into any questions or concerns. https://comca.st/3PwLnBd

For weeks I've been having the same issue with pictures in my email in Chrome on my Windows 10 Pro computer.

When I open an email for the first time I absolutely *can* see the picture and then the picture vanishes, leaving the tiny broken link image.