New Poster
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21 Messages
Images not loading - Firefox, Edge, and a FRESHLY INSTALLED Chrome all the same results, which leaves Xfinity Email Client as the culprit
For the last 3 weeks, and up until now: February 10th, no fix, no change, no improvement------Images on all emails either take a huge inordinate amount of time to load, or just DON'T. I will instantly rule out "clear your cache and cookies" as the reason (meaning it's me) because i just installed a FRESH Google Chrome that has zero cache...cannot delete what's not there...and it's the same exact result. Numerous boxes with a question mark in the middle. Image can't load.
On top of that, whenever I click a "View in Web" option, like Fandango emails, it INSTANTLY loads the images as intended. Xfinity email client? Still spinning, still loading = fail.
Now please, somebody has to agree this is a widespread issue and the fault does lie within Xfinity's team, because this is in no way my pc, my browser, my fault. Any answers???? Any fix???? This is NOT the 1st time this has happened in the last 25 years I've been a customer, this happens every 9mo-2 years. Sometimes it's a particular browser, sure, but NOT THIS TIME!
gamestacker
New Poster
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21 Messages
1 month ago
UPDATE: If we go to Settings/Security & uncheck "Load images through our service to display them securely", then we are unsecure to a degree. This is a BANDAID. They need to truly fix this issue instead. I don't think Ebay, Fandango, and Blue Cross/Blue Shield are detrimental to our security to where ALL are now disabled, so we should be able to have them go through their servers without being flagged/unable to be shown.
Why wouldn't I want images to go though the Xfinity servers for my own protection? This has worked fine going through their servers for YEARS. Why do we need to expose ourselves to malicious actors NOW. Xfinity:. Please provide a FIX and not a work around for this issues. Thanks.
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WhiteKnight02
Contributor
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21 Messages
1 month ago
I am also having trouble with images slow loading or not at all, for several days. I am also incessantly getting the error: "The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later."
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XfinityRaul
Official Employee
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1.8K Messages
29 days ago
Hello, @gamestacker. I appreciate you making us aware of the issues you're experiencing when attempting to view images on all of your emails. I would be more than happy to help figure out a solution to this problem.
I noticed you mentioned you installed a new Google Chrome that has zero cache and have gone through the process of clearing out cache and cookies in the past. Is this happening with all of your devices? Also, have you tried contacting our Customer Security Assurance team to report you're having to update your security settings to view these images? If not, you may do so by visiting this link https://internetsecurity.xfinity.com/help/report-abuse.
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