gamestacker's profile

New Poster

 • 

21 Messages

Monday, February 10th, 2025 3:57 PM

Images not loading - Firefox, Edge, and a FRESHLY INSTALLED Chrome all the same results, which leaves Xfinity Email Client as the culprit

For the last 3 weeks, and up until now: February 10th, no fix, no change, no improvement------Images on all emails either take a huge inordinate amount of time to load, or just DON'T. I will instantly rule out "clear your cache and cookies" as the reason (meaning it's me) because i just installed a FRESH Google Chrome that has zero cache...cannot delete what's not there...and it's the same exact result. Numerous boxes with a question mark in the middle. Image can't load.

On top of that, whenever I click a "View in Web" option, like Fandango emails, it INSTANTLY loads the images as intended. Xfinity email client? Still spinning, still loading = fail.

Now please, somebody has to agree this is a widespread issue and the fault does lie within Xfinity's team, because this is in no way my pc, my browser, my fault. Any answers???? Any fix???? This is NOT the 1st time this has happened in the last 25 years I've been a customer, this happens every 9mo-2 years. Sometimes it's a particular browser, sure, but NOT THIS TIME!

New Poster

 • 

21 Messages

1 month ago

UPDATE: If we go to Settings/Security & uncheck "Load images through our service to display them securely", then we are unsecure to a degree. This is a BANDAID. They need to truly fix this issue instead. I don't think Ebay, Fandango, and Blue Cross/Blue Shield are detrimental to our security to where ALL are now disabled, so we should be able to have them go through their servers without being flagged/unable to be shown.

Why wouldn't I want images to go though the Xfinity servers for my own protection?  This has worked fine going through their servers for YEARS.  Why do we need to expose ourselves to malicious actors NOW.  Xfinity:.  Please provide a FIX and not a work around for this issues. Thanks.

Contributor

 • 

21 Messages

1 month ago

I am also having trouble with images slow loading or not at all, for several days.  I am also incessantly getting the error:  "The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later."

Contributor

 • 

21 Messages

Update at 4:24 pm;  Nothing is loading, getting error:  "A temporary failure occurred during login. Please try again later."

Contributor

 • 

21 Messages

At 4:32 pm, while trying to delete 3 text only newspaper article emails:  "This message could not be moved to trash folder, possibly because your mailbox is nearly full. In that case, please try to empty your deleted items first, or delete smaller messages first."  My mailbox isn't full, trash only has 2 other items and the PROBLEM IS NOT ON MY END.

New Poster

 • 

21 Messages

@WhiteKnight02​ I am getting the same error messages tonight as well! I have to go back in several minutes and re-delete the failed messages.
I want to get away from Xfinity mail client with all of these issues, but I have too much invested in the client base to change emails.

Official Employee

 • 

1.7K Messages

WhiteKnight02 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.8K Messages

29 days ago

Hello, @gamestacker. I appreciate you making us aware of the issues you're experiencing when attempting to view images on all of your emails. I would be more than happy to help figure out a solution to this problem. 

 

I noticed you mentioned you installed a new Google Chrome that has zero cache and have gone through the process of clearing out cache and cookies in the past. Is this happening with all of your devices? Also, have you tried contacting our Customer Security Assurance team to report you're having to update your security settings to view these images? If not, you may do so by visiting this link https://internetsecurity.xfinity.com/help/report-abuse.

New Poster

 • 

21 Messages

@XfinityRaul​ Hello. Happened on PC with all browsers. Since Xfinity CONNECT was discontinued, I no longer have email on my cell phone, so only 1 device.

I did not contact the CSA team to report it, instead chose here in the community. Due to past struggles with CSA such as never being able to speak with a live person and ineffectiveness of previous chat sessions, I did not choose that option.

So this is not a widespread or known issue that you can assist with Raul? Further Q&A is required before any assistance or help is shared?

Official Employee

 • 

1.7K Messages

Thank you so much for your time and patience, @gamestacker . Just researching this, this seems to be a more widespread issue just not impacting Xfinity customers. Have you tried the following?-Richard

 

  1. Check internet connection
  2. Check in Incognito/Private mode
  3. Allow image to load
  4. Enable JavaScript
  5. Disable all extensions
  6. Reset browser
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

21 Messages

@XfinityRichard​ 

1. Internet connection fine

2. Images do not load quickly in Incognito mode as well, no difference

3. Takes 2-3 minutes per email, and not guaranteed all images load. 3 min x 100 emails = 300 minutes. 5 HOURS to check email is unacceptable, when unchecking the security setting loads them instantly.

4. Java is enabled and fully updated

5. Reloaded with browser extensions all disabled & problem still remains.

6. Browser fresh install from fully shut down computer state.

Please keep researching.

Official Employee

 • 

1.3K Messages

@gamestacker  Thanks for letting us know all the steps you have taken to resolve this. Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here