Visitor

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1 Message

Saturday, July 18th, 2026 8:24 PM

I’m trying to sign in to accept your terms for emails but I cannot sign it.It won’t let me

I’m trying to sign in to Xfinityand it won’t accept my user name or password

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Expert

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34.6K Messages

23 hours ago

@user_xmvlgt 

I’m trying to sign in to Xfinityand it won’t accept my user name or password

We can't help you unless you give us more details.
  • How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail?
  • Are you getting any error messages, and if so what are they?
  • Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
  • If you're a new Comcast customer, you won't have a comcast.net email address.
 

Official Employee

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3.5K Messages

4 hours ago

Thank you for posting on our community forums, user_xmvlgt.  I see one of our experts asked some questions to start with. Are you able to answer those questions for us? It would help us narrow down what could be causing the issue. 
 
Thanks for your Support, @Again

 

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