Frequent Visitor
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10 Messages
I'm sending email from xfinity to other addresses, and no one is receiving them
I have an xfinity mail address and account. For 2-3 days, I have been sending emails out, and no one has received them. This is a personal account sending email to personal accounts.
Responses
BruceW
Gold Problem Solver
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22.3K Messages
1 y ago
If @ComcastCSAEmail or another employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.
The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
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joafla
Frequent Visitor
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10 Messages
1 y ago
Still no help from Xfinity. I've been on the phone for hours. Elevated several times. Said they would get back to me, have a ticket number, but have not heard back in nearly 48 hours.
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joafla
Frequent Visitor
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10 Messages
1 y ago
Yes, it came through. How can I fix that problem myself if it happens again?
Thank you!
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ComcastCSAEmail
Official Employee
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580 Messages
1 y ago
please try to send a test email for me. There was a spam filter rule being applied when you were sending, i have cleared it up.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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ComcastCSAEmail
Official Employee
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580 Messages
1 y ago
you cant. If you could, every spam email ever sent would go to everyones inbox.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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