Frequent Visitor
•
10 Messages
I'm sending email from xfinity to other addresses, and no one is receiving them
I have an xfinity mail address and account. For 2-3 days, I have been sending emails out, and no one has received them. This is a personal account sending email to personal accounts.
BruceW
Gold Problem Solver
•
26.7K Messages
5 years ago
If @ComcastCSAEmail or another employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.
The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
0
0
joafla
Frequent Visitor
•
10 Messages
5 years ago
Still no help from Xfinity. I've been on the phone for hours. Elevated several times. Said they would get back to me, have a ticket number, but have not heard back in nearly 48 hours.
0
0
joafla
Frequent Visitor
•
10 Messages
5 years ago
Yes, it came through. How can I fix that problem myself if it happens again?
Thank you!
0
0
XfinityCSAEmail
Official Employee
•
1K Messages
5 years ago
please try to send a test email for me. There was a spam filter rule being applied when you were sending, i have cleared it up.
0
0
XfinityCSAEmail
Official Employee
•
1K Messages
5 years ago
you cant. If you could, every spam email ever sent would go to everyones inbox.
0
0