joafla's profile

Frequent Visitor

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10 Messages

Mon, Apr 6, 2020 3:00 PM

I'm sending email from xfinity to other addresses, and no one is receiving them

I have an xfinity mail address and account.  For 2-3 days, I have been sending emails out, and no one has received them.  This is a personal account sending email to personal accounts.

Responses

BruceW

Gold Problem Solver

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22.3K Messages

1 y ago

If @ComcastCSAEmail or another employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

Frequent Visitor

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10 Messages

1 y ago

Still no help from Xfinity.  I've been on the phone for hours.  Elevated several times.  Said they would get back to me, have a ticket number, but have not heard back in nearly 48 hours.

Frequent Visitor

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10 Messages

1 y ago

Yes, it came through.  How can I fix that problem myself if it happens again?

Thank you!

Official Employee

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580 Messages

1 y ago

please try to send a test email for me. There was a spam filter rule being applied when you were sending, i have cleared it up.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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580 Messages

1 y ago

you cant. If you could, every spam email ever sent would go to everyones inbox. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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