Visitor
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1 Message
I’m looking for my archived messages
I switched to a new phone and my archived messages that were in a file in my email app labeled “archive” did not move to my new phone in the email in the app. The folder was not even there. I transferred the archived messages from my old phone into the inbox so that I could save them on my new phone and they cannot be found in either phone in any of the folders. I looked at my email through the website, checked all the folders and they are gone. Where can I find them???


Again
Expert
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34.8K Messages
24 days ago
@user_s67lks
There's your answer. You transferred each message into your Inbox, where they are listed by date. You'll have to hunt them down individually. Had you left them in the folder, they would have been there - in the folder.
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XfinityMarshante
Official Employee
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1.4K Messages
22 days ago
Hello @user_s67lks, thank you for taking the time to leave a post. Sorry to hear that your Archive folder didn't transfer over to your new phone. I can certainly understand how concerning and frustrating this must be. Thanks for pointing that out @Again. Have you had a chance to go through your inbox fully to see if they are spread throughout it?
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