1 Message

Wed, Apr 21, 2021 1:28 AM

Illegally access to my account

There’s another account that comes up when I try to sign in, identical as mine minus a letter.to the point that I have opened it with my finger print recognition. 



Official Employee


2.6K Messages

13 d ago

Hello, @user_3ad24d. Thanks so much for reaching out to us here on the Xfinity Forums. We take account security very seriously here and would love to take a closer look so we can get this situation straightened out. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 


To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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