Visitor

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1 Message

Tuesday, March 31st, 2026 6:37 PM

I would like to retrieve deleted messages

I deleted the EMAIL messages,  I would like to get my account back 

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Expert

 • 

117.7K Messages

29 days ago

Concern moved here to the E-mail help section for assistance. 

Official Employee

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3.2K Messages

27 days ago

 

user_wices0, Hi there! Thanks for reaching out. I can understand why you’d want to recover those messages. Once emails are deleted, recovery depends on how long ago they were removed and whether they’re still in the Trash or Recoverable Items folder. I can help and see what options may still be available. Are you no longer able to log into Xfinity email using your Xfinity ID and password? If you can log in, here is a great link to the details on recovering deleted email here. Please let me know if this helps. Here are also the steps below:
 
To retrieve deleted email messages from your Xfinity Email account, follow these steps:
  1. Sign in to Xfinity Email using your Xfinity ID and password.
  2. Right-click on the **Trash** folder or click the **More Actions** icon next to it.
  3. Select **Recover Deleted Items**.
  4. Choose the messages you want to restore and click **Move Selected Items**.
  5. Select the destination folder and click **OK** or **Move**.
Remember, you have 30 days to recover deleted emails before they become permanently unavailable.

 

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