I want to remove and email from my account. [Edited]

I've been trying to remove this account but I keep getting message that "[Edit: Personally Identifiable Information] has an upcoming payment scheduled". That is not true, I'm paid up to date. I in fact paid early so I could delete this account.

Please help..

Ken

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XfinityMarcos

Official Employee

•

2.3K Messages

3 months ago

Hey there kdw1234, I have your back on this and would love to help. But first, let's get on the same page with a few questions. To confirm, you're looking to remove/delete an email from your account? Or are you trying to disconnect your entire account?

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kdw1234

Visitor

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3 Messages

No, just change my email address. I'm getting too much spam.

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3 months ago

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XfinityMartyR

Official Employee

•

2K Messages

kdw1234 Thank you for the additional information! You can update your email information in the Account and Identity page while logged into your account. Here is an article that will help. Update your Xfinity account contact information and preferences

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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Email

kdw1234

I want to remove and email from my account. [Edited]

XfinityMarcos

kdw1234

XfinityMartyR

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