Visitor
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3 Messages
I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they lost (??) two weeks of my email! Some of my other folders within that account seem to have lost emails going even farther back. HOW DO I GET THESE BACK? I've got important emails such as doctor appointments, etc... that now appear to be gone. HELP! I wish I had never done this, and instead just switched over to a different email client altogether.
XfinityQuemekia
Official Employee
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1.3K Messages
3 days ago
Thanks so much for taking a moment out of your day to post on our community forum @huskaroo! If you have already gone through the migration process and are running into trouble, please visit this link HERE or reach out directly to Yahoo Support at 1-866-764-7650 for further assistance with your account.
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Octrinity
Visitor
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1 Message
2 days ago
Posting for visibility, as I had roughly the same issue, just a different date cutoff (it's Aug 23, but everything from Aug 20 at about 8:00 onwards is gone). Currently on the phone number you suggested to help resolve.
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huskaroo
Visitor
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3 Messages
2 days ago
I've been on the phone twice. The first time they said to wait 24 hours. I waited about 36 hours and no change. Then I called again and after a good bit of time, being put on hold and discussion, they said to wait a few more days! What the hell. Then they suggested I go the the Restore link. I haven't pursued that yet because I'm afraid it may screw things up even more. I wish I had never switched.
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