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huskaroo
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3 Messages

Friday, August 21st, 2026 12:18 AM

I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!

I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they lost (??) two weeks of my email! Some of my other folders within that account seem to have lost emails going even farther back. HOW DO I GET THESE BACK? I've got important emails such as doctor appointments, etc... that now appear to be gone. HELP! I wish I had never done this, and instead just switched over to a different email client altogether.

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18 minutes ago

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XfinityQuemekia

Official Employee

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1.3K Messages

3 days ago

Thanks so much for taking a moment out of your day to post on our community forum @huskaroo! If you have already gone through the migration process and are running into trouble, please visit this link HERE or reach out directly to Yahoo Support at 1-866-764-7650 for further assistance with your account.

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Octrinity

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1 Message

2 days ago

Posting for visibility, as I had roughly the same issue, just a different date cutoff (it's Aug 23, but everything from Aug 20 at about 8:00 onwards is gone). Currently on the phone number you suggested to help resolve.

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huskaroo

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3 Messages

2 days ago

I've been on the phone twice. The first time they said to wait 24 hours. I waited about 36 hours and no change. Then I called again and after a good bit of time, being put on hold and discussion, they said to wait a few more days! What the hell. Then they suggested I go the the Restore link. I haven't pursued that yet because I'm afraid it may screw things up even more. I wish I had never switched.

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XfinityCarolyn

Official Employee

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374 Messages

@huskaroo  Hi there, and thank you for reaching out. I'm very sorry to hear about this experience, especially since you're missing important emails. I can certainly understand how concerning and frustrating that would be. So that we can take a closer look at your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Here are the detailed steps to direct message us:
 Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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huskaroo

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I don't see a "Direct Message" icon. This is very confusing to the user, because you have all kinds of other things like Chat windows and Connect to Forums, etc.... but I don't see a Direct Message icon. How about sending me the link to that, or better yet, give me a phone number that will be useful in resolving this. I'm at my wits end!

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18 minutes ago

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