Regular Visitor
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4 Messages
I replied to a comcast.net sender and my reply went to their Spam!?!
A client of ours sent an email to our work domain (@reedfinancialgroup.net) that is managed by GSuite. The reply to that email was sent from Gmail and somehow marked as spam on the client's end. How is a reply to an email marked as spam?!? @ComcastCSAEmail
Accepted Solution
XfinitySPAAbuse
Official Employee
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103 Messages
5 years ago
@DCrews Hello, after review of your inbound traffic, we were able to determine some of your messages were going to spam. After review, we have managed to clear the reputation and your messages should start going into the regular inbox shortly.
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DCrews
Regular Visitor
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4 Messages
5 years ago
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DCrews
Regular Visitor
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4 Messages
5 years ago
@ComcastCSAEmail I am now getting multiple reports that outbound emails from Comcast to reedfinancialgroup.net are being "sent" with no errors, but aren't being delivered to reedfinancialgroup.net. Is there a way for you to clear outbound and inbound messages from being blocked?
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XfinitySPAAbuse
Official Employee
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103 Messages
5 years ago
@DCrews
Hello,
We managed to find some users that were having issues sending to your domain. We did mange to get them cleared. These are unique to each individual and it is not a block on your domain. I would recommend having the sender’s contact us directly at 1-888-565-4329 and we can assist them with determining why they cannot send.
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DCrews
Regular Visitor
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4 Messages
5 years ago
@ComcastSPAAbuse This seems to have cleared up most of our issues for a little while and now seems to be an issue again. Can you please check our inbound traffic again? If this is a recurring issue, what do you recommend that we do to rectify this deliverability problem? Thanks!
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