New Poster
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3 Messages
I received this email - is it a scam?
Dear Valid User
We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used!
in order to continue to access your mailbox after today September 02, 2025, you will need to confirm you accept the Terms of Service. Relogin now and update
If you DO..NOT want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from tomorrow September 03 2025. If you would like the contents of your email account, you may obtain a copy of your data by Clicking here
BruceW
Gold Problem Solver
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26.7K Messages
2 days ago
It is a scam. "Update" emails that have any sort of "click here or lose your access" link are almost always scams. Do not click!
Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityBradM
Official Employee
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989 Messages
5 hours ago
@jb93 One of our community problem solvers, @BruceW, provided some great information regarding spam emails. It does coincide with the recent change we made to Comcast mails being migrated to Yahoo Mail and having to accept their terms and conditions before the transfer can complete, but it does not appear to be one we would send as we do not include mandatory links. Be sure to check on that change through our email resource if you have additional questions or concerns.
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