2 Messages
I received an email about cancellation request, but I didn't make the request
I just got the e-mail about cancellation, but I didn't make the request. What should I do?
2 Messages
I just got the e-mail about cancellation, but I didn't make the request. What should I do?
Latoque
Expert
•
29.6K Messages
5 months ago
If you didn't initiate the action, its probably a phishing attempt or other scam. Look for the Xfinity verified email logo in the message list or the header of the message-------------
Xfinity Verified Email
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XfinityRaf
Official Employee
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853 Messages
5 months ago
Good evening @godth8035. We can continue this in the direct message you already sent.
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XfinityDena
Official Employee
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3.2K Messages
5 months ago
I am glad to hear the issue has been resolved @godth8035. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy holiday!
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