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user_1accmb
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Visitor

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3 Messages

Saturday, February 21st, 2026 8:10 PM

I need to speak with a tech concerning my email

I cannot send or receive emails and all of my emails since August of 2025 has disappeared 

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2 hours ago

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EG

Expert

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116.1K Messages

2 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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user_1accmb

Visitor

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3 Messages

I am trying to determine why my emails from August of last year are not appearing.  

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2 hours ago

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XfinityVictor

Official Employee

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2K Messages

2 hours ago

 

user_1accmb Hello, we recently changed to yahoo as the email provider. Are you using Yahoo?

 

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user_1accmb

Visitor

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3 Messages

No.   my email is a comcast.net address

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2 hours ago

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XfinityVictor

Official Employee

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2K Messages

 

user_1accmb Here is a link that may be helpful regarding our transition https://www.xfinity.com/support/articles/yahoo-email-migration-overview. Hope it helps!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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BruceW

Gold Problem Solver

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27.1K Messages

2 hours ago

@XfinityVictor wrote: "... we recently changed to yahoo as the email provider ..."

You really should note that SOME email addresses have been moved to Yahoo, and that, although migration was initially presented as a requirement, in recent weeks Comcast/Xfinity has stated that it is OPTIONAL. 

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