Problem Solver
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551 Messages
I need help setting up my email on my iPad and iphone
I feel like an idiot. I used to be able to do this stuff. I have a Mac and email is working. My email was working on my iPhone but I deleted it. I have a new iPad and I need it there. I used to have imap but I can’t find it. It just seems to be pop just comes up. It is set up in imap on my MacBook Pro and on my old iPad that will be reset. But I need the email set up in imap on my iPhone and iPad Air. Any help would be appreciated.
Accepted Solution
Lkpolo
Problem Solver
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551 Messages
19 days ago
Someone from Advanced Techical supports just called me. It seems that when you are setting up email on an iPad or iPhone, you must add new account then add a bogus password. You will receive an error. Click okay then choose imap at the top of the box and in the host name choose imap.comcast.net. Your user name is your full email address always. Add your correct password. Your incoming port is 993 and your outgoing port is 587. I tried to remember as best I could. If all else fails, call XFINITY and go thru the support until they give you advanced support. I got someone who knew exactly the workaround.
If you don’t go thru those steps with the bogus email, the choice for imap will not come up and your devices will not sync.
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